Booking terms and conditions  

These terms and conditions apply to bookings made through this website and bookings are accepted only on the following conditions:

         http://www.thegardenhouseholidaylets.co.uk (“the Website”) is a website owned and operated by Hill Management and                           Consultancy Services Ltd registered in England 9244159 ("HMCS")

    1. Contract 

    1:1 HMCS, act as agents for the Owners, Christina and Paul Wilkinson ("the Owners") of The Garden House, Mill Road,                              Slindon, West Sussex. BN18 0LY. In all circumstances, the Contract of Letting ("the Agreement") is between the Guest                          ("the  Guest") and the Owners. 
    1:2 The Agreement is made on the basis that the Holiday Let ("the Holiday Let") is to be occupied by the Guest and/or his/her                    invitees (jointly known as "the Holidaymakers"), for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph                  9. The Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory              periodic tenancy will arise when it ends. 
    1:3 The Agreement refers only to the Holiday Let and gives no rights whatsoever, save for passage to and from the Holiday Let,                    to the rest of the Garden House or its grounds.

   2. Bookings

    2:1 Bookings cannot be accepted from persons under 18 years of age. 
    2:2 Group bookings of single sex parties must be advised to the Owners in advance and an additional security deposit may be                        required. 
    2:3 Any pets that you intend to bring must be declared at the time of booking and checked and authorised by the Owner, see                        section 9.
    2:4 Bookings should be made using the Booking Request ("the Booking Request") through the Website, we will respond within                  24 hours. You may however be asked to provide additional information prior to being sent confirmation of availability. 
    2:5 Once you have been sent the confirmation of availability your Booking Request will only remain valid for a further 24 hours. 
    2:6 On receipt of your Deposit(s) ("Deposit") the Holiday ("the Holiday") will be confirmed and a copy of the Agreement will be                  sent by email, a hard copy of the Agreement can also be posted if so requested. The Agreement will confirm the dates and                      period of the Holiday and the terms and conditions. You will be required to confirm your acceptance of the Agreement.
    2:7 All Holidays start from 5 pm on the first day of the booked period and run until 9:30 am on the last day of the booked period.
    2:8 All bookings are for accommodation only no meals are provided with the Holiday.
    2:9 Bookings for Goodwood festivals are accommodation only, no tickets or concessions are included with the Holiday.
          Bookings are not valid until confirmed by the Owners in writing, the appropriate Deposit(s) have been received and you             have confirmed acceptance of the Agreement.

    3. Deposit

    3:1 A deposit of 20% of the cost of the Holiday must be paid prior to the Holiday being confirmed.
    3:2 The Deposit(s) are non-refundable unless the Owners are unable to accept the booking, and as specified below. 
    3:3 Payment of the Deposit should be by credit/debit card or by bank transfer, payment advice will be provided with the                                  conformation of availability.
    3.4 At certain times of the year Guests will be eligible to secure their next holiday for a deposit which is less than as set out in                        clause 3.1.The Owners will give you details of any applicable terms before, or when, you make your booking.

    4. Insurance and Liability

    4:1 The Owners recommend that Holiday Insurance is taken out by the Holidaymakers.
    4:2 The Owners take responsibility for providing the accommodation and for the safety of all of the Holidaymakers within the                         Holiday Let, save for negligence, or misuse of the facilities on the part of the Holidaymakers. 
    4:3 The Owners accept no liability for injury, loss or damage to the Holidaymakers, or of consequential loss or damage to their                      property, or their possessions outside of the Holiday Let.

    5. Balance Payment

    5.1 Once The Holiday is confirmed by the Owners, the Guest is responsible for the full balance of the cost of the holiday. This, along            with the Security Deposit, shall be paid not later than 63 days (9 weeks) before the Holiday is due to commence.
    5.2 The Owners reserve the right to re-let any Holiday where any monies due are more than 7 days in arrears, whereupon any                      monies paid by the Guest over and above any non-refundable Deposit will be refunded. 

    6. Security deposit- Holidaymakers' responsibilities and forfeiture.

    6.1 A Security Deposit ("The Security Deposit") amounting to £300 will be due at the time of the Holiday balance payment. The                  Security Deposit shall be refunded in full by the Owners within 10 days of the end subject to the Owners satisfaction that the                  criteria below being met.
    6.2  The Holidaymakers shall keep the Holiday Let and all furniture, fixtures, fittings and effects in, on or at the Holiday Let, in the                   same state of cleanliness, repair and general order as at the commencement of the Holiday. If the Holiday Let is considered by               the Owners not to have been left in the same condition as at the outset of the Holiday, additional charges may be levied by the               Owners to the Guest. In the first instance any additional charges will be deducted from the Security Deposit, however if the                     Owners consider that this is insufficient to cover the cost, the Owners reserve the right to seek further recompense from the                   Guest.
    6.3 The Holidaymaker must report and pay to the Owners the cost of any damage or breakages made during the Holiday. The                      quantification of the value of damage or breakages will be entirely at the Owners discretion.
    6.4 The Owners reserve the right to make a charge where guests have contravened the Owners requirement for the Holiday Let to              be smoke-free.
    6.5 The Holidaymakers must allow the Owners full access to the Holiday Let during the Holiday to carry out any necessary repairs                or  maintenance, or in the event of an emergency.  
    6.6 Any failure in operation of any services, appliances or equipment in the Holiday Let must be notified to the Owners                                  immediately.
    6.7 The Holidaymakers' right to occupy the Property may be forfeited without compensation if:
    6.7.1 More people or pets than were declared to the Owners, at the time of booking or before the commencement of the holiday,                     attempt to take up occupation.
    6.7.2 Overnight guests are entertained without the Owners express permission.
    6.7.3 Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance, or
             of the Holidaymakers smoke in the Holiday Let.
    6.7.4 The speed limit on site is 5 mph.

    7. Unavailability of Property

    7.1 In the event of the Property becoming unavailable (such as due to fire or flooding), the Owners will refund all monies paid, or                  a proportion in the case of curtailment. 
    7.2 The Owners will not pay any compensation or expenses as a consequence of such an event.

    8. Cancellations

    8.1 Notice of cancellation must be made in writing by the Guest to the Owners. The Owners will confirm in writing receipt of the                    Guests notification of cancellation, it is from this date that the calculation of any refund will be used.
    8.2 In the event of cancellation, Guests may be due a partial refund which is dependent on when notice of cancellation is given to                us before the holiday start date. 
         The refund is calculated as follows:

        • Less than 30 days notice – No refund due
        • 31-63 days notice – 40% of the total accommodation cost
        • More than 63 days notice – the Guest's liability for the remainder of the balance will be waived or the balance refunded if this                  has been paid previously.

         If a refund is due it will be paid within 10 working days of cancellation, by the same means that the original payment was made
       
    9. Pets

        The Owners operate a 'dog friendly' environment, Guests can bring up to two well behaved dogs to the Holiday Let, there is no                additional charge for this provided the following terms are adhered to:
 
    9.1 The Guest must notify the Owners of the number of dogs (including assistance dogs) at the point of making the Booking                          Request (see 2.1).
    9.2 The number of dogs in the Booking Request is not to be exceeded during the Holiday, this includes all Holidaymakers and                     visitors. 
    9.3 Dogs must be under strict control at all times while in or at the Holiday Let or the grounds of Owners property.
    9.4 Dogs must be kept on a lead when outside the Holiday Let or in the grounds of the Owners property. 
    9.5 Any fouling must be cleared up without delay.
    9.6 The dog owner must bring the dog's bed or basket for sleeping in.
    9.7 Dogs must not be left alone in or at the Property at any time.
    9.8 Dogs must be kept off the furnishings and beds.  
    9.9 Dog hair must be cleared up before departing, failure to do so will result in additional cleaning charges being levied by the                      Owners to the Guest.  
    9.10 Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Holiday Let, failure to do so                  may result in additional charges being levied by the Owners to the Guest.   
    9.11 The Guest will be liable for any damage caused by any Holidaymakers’ dogs, see 6.2. 
    9.12 Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
    9.13 If you break the terms above the Owner (including their representative) may notify you that you have broken these terms and                  may cancel the Holiday, and ask that the Holidaymakers leave the Holiday Let before the end of the Holiday, without                                  compensation, or that they pay an additional charge at the Owners discretion.
    9.14 Pets other than dogs may be allowed at the Owners discretion. This must be approved in writing prior to making a Booking                      the Owners have the right to refuse to allow Holidaymakers to enter or stay in the Holiday Let or ask Holidaymakers to leave                  the Holiday Let before the end of the Holiday, if prior approval has not been given. Additional charges and terms may apply.

   10. Owners access to Property

   10.1 The Owners or their representative, shall be allowed access to the Holiday Let at any reasonable time during any Holiday                       occupancy.

    11. Complaints procedure.

    11.1 In the event of there being cause for complaint concerning the Holiday Let, the matter shall be taken up with the Owners, or                    Owners agent, at once. It is important that this is done whilst you are still at the Holiday Let so that an on-the-spot                                    investigation be made if necessary and remedial action taken if required.
    11.2 In no circumstances will compensation be considered for complaints raised after the holiday has ended, when the                                    Holidaymakers have denied the Owners or their Agent the opportunity of investigating the complaint and endeavouring to                        remedy matters during the Holiday.
    11.3 We have made every effort to ensure that the Holiday Let details are accurately represented on the Website. The                                    Holidaymakers accept that minor differences between text/photographs/illustrations on the Website and the actual                                    Holiday Let may arise. We cannot accept responsibility should the Holiday Let not conform to the Holidaymaker's standards.                  If any aspect of the Holiday Let is particularly important to you, please check with us when submitting the Booking Request.

    12. Communication with you and data.

    12.1 Please see our Privacy Policy which explains how we will process and store your personal data.
    12.2 All electronic data transferred pursuant to these terms and conditions remains the property of the Owners or their agents and                  may not be replicated in part or whole without the Owners prior written permission. 

    13. Legal

    13.1 Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree                  that any dispute will be dealt with exclusively by the courts of England and Wales.
    13.2 The Booking Conditions will apply to all confirmed bookings.

             If you are unsure about any of these conditions or would like any more information please call (+44) 07434 624915  or                    email: enquiries@thegardenhouseholidaylets.co.uk